Frequently asked questions about our luxury apartments

We offer a range of flexible lease terms to suit different lifestyles. Standard options include 6-month, 12-month and 24-month agreements. For professionals on temporary assignments or those who prefer maximum flexibility, we also provide rolling monthly arrangements after an initial qualifying period. Longer leases typically come with preferential pricing, and all terms are clearly outlined in our tenancy agreement with no hidden clauses or unexpected fees.

Applying for one of our luxury apartments is straightforward. You can begin by scheduling a viewing through our website or by calling our leasing team directly. After viewing, you will complete a short application form that includes identity verification, employment or income confirmation, and a reference from a previous landlord if applicable. We aim to process applications within three to five working days. Once approved, you will receive a digital tenancy agreement to review and sign, followed by a move-in date that works for your schedule.

A security deposit equivalent to five weeks of rent is required before move-in, in line with current legislation. This deposit is protected in a government-approved tenancy deposit scheme for the duration of your lease. Provided the apartment is returned in good condition at the end of your tenancy, the full deposit is refunded within ten working days of your departure. We provide a detailed inventory at check-in to ensure complete transparency.

Absolutely. We encourage all prospective residents to visit in person before making a decision. Our leasing team offers guided tours of available apartments and communal amenities Monday through Saturday. We can also arrange virtual tours via video call for those who are unable to visit in person. During the tour, you will have the opportunity to ask questions, explore different floor plans and experience the quality of our finishes and facilities first-hand.

Yes, we are a pet-friendly development and welcome well-behaved cats and dogs. A refundable pet deposit of £250 is required, and we ask that all pets are kept on a lead in communal areas. Certain breed restrictions may apply in accordance with UK legislation and for the safety of all residents. We also provide a dedicated pet relief area within the landscaped grounds, making it convenient for dog owners to exercise their companions without leaving the estate.

Every apartment comes with one allocated underground parking space at no additional cost. The parking area is secured with CCTV, key-fob access and well-lit walkways. If you require a second space — for a partner or visitor — additional spaces can be rented on a monthly basis subject to availability. We also have electric vehicle charging points installed on selected bays, and we are expanding this provision as demand grows.

All apartments are pre-wired for ultra-fast fibre broadband with speeds of up to 1 Gbps. Residents can choose their preferred internet service provider, or take advantage of our partnership with a leading broadband supplier for discounted rates. Each apartment also includes a smart home hub that controls lighting, heating and security from a single app, and the building has comprehensive Wi-Fi coverage in all communal areas including the co-working lounge, gym and rooftop terrace.

Our on-site maintenance team is available seven days a week to handle any issues that arise. Routine requests — such as replacing a lightbulb or adjusting a thermostat — are typically resolved within 24 hours. For urgent matters like plumbing leaks or electrical faults, we offer a same-day emergency response. Residents can log maintenance requests through our dedicated app or by contacting the concierge desk directly. All communal areas are maintained to the highest standards by our housekeeping and grounds teams.

We host a variety of social events throughout the year to foster a warm and connected community. Past events have included wine-tasting evenings, seasonal barbecues on the rooftop terrace, yoga sessions in the garden, and exclusive previews at local galleries. We also run a quarterly newsletter highlighting upcoming events, local recommendations and building updates. Participation is entirely optional, but many residents tell us that the social calendar is one of their favourite aspects of living here.

Your monthly rent covers the use of your apartment, one parking space, access to all communal amenities (gym, pool, lounge, gardens), building insurance, 24/7 concierge service, and maintenance of all shared areas. Utility bills — including electricity, gas, water and council tax — are the responsibility of the resident, though we can provide guidance on setting up accounts with preferred suppliers. Internet is also arranged separately, but discounted packages are available through our broadband partner.

Subletting is not permitted under our standard lease terms, as we prioritise the security and community atmosphere of the building. However, if you wish to add a co-tenant or partner to your lease, we are happy to accommodate this with a simple amendment to your agreement. Any additional occupants must pass the same referencing checks as the primary tenant. Please contact our leasing team to discuss your specific situation.

We understand that circumstances can change. If you need to end your lease before the agreed term, we ask for a minimum of two months written notice. An early termination fee equivalent to one month of rent may apply, depending on the remaining term and the ease of re-letting the apartment. We always try to be fair and flexible, and our leasing team will work with you to find the best solution.